SHIPPING TERMS & CONDITIONS

Our delivery turnaround time typically ranges from 3 days to 10 business days depending on your location. We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order.

When we finalise and ship your order you will receive an email and/or text with your tracking number. Once you have the tracking number you can log on to the courier’s website to get an estimated date of delivery. While we make every effort to deliver by this time, please be aware that all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.

When ordering multiple cases, it is not uncommon for Australia Post to split the cases in transit which means cases might be delivered separately. You can check your tracking information for updates on the status of your delivery.

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense.

If delivery is to a business address, please specify the company name.

If you are buying wine as a gift for another person, please include the recipient’s name in the delivery address or shipping comments – we are also happy to enclose a card with a message that you can include in the shipping comments field.

You can specify delivery instructions in the delivery notes field during the checkout process. We will apply your instructions to the address label. Please note we cannot take responsibility if the instructions are not correctly followed by the courier during delivery but we will endeavour to resolve any issues that may arise.

Please do not direct us to leave your wine somewhere unless the area where it will be left is secure and will not expose the bottles to excessive heat or direct sunlight as these two factors have the potential to compromise the quality of the wine.

It is the responsibility of the customer to inform Canobolas Wines if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

If an item has been lost in transit, we may not despatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

RETURN POLICY

If you receive a product that you believe is not what was expected, we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our address in its original undamaged condition.

Contact us directly at info@canobolaswines.com.au or on 0403581312 in the case this occurs so we can discuss the next course of action.

Please take care when ordering as it is the responsibility of the customer to ensure that all orders are correct at the time of cart checkout. Canobolas Wines is not obliged to refund or exchange an order for change of mind or incorrect selection at the time of purchase.

Returns are to be delivered to Canobolas Wines, 76 Boree Lane, Lidster NSW 2800.